Shipping
US Domestic Shipping
The Gleeful Ewe strives to provide timely shipping via USPS, UPS, or FedEx. Delivery times are best estimates and may not be guaranteed by the carrier. Please order with anticipation of longer delivery times, especially around the holidays!
I package and ship all orders per the method provided through the Shopping cart checkout process. If you need to change the shipping method please contact me as soon as possible and I will do my best to make the requested adjustment and notify you of the item(s) shipping status.
International Shipping
At this time I do not offer shipping overseas via the website. However, if you are outside the US and wish to make a purchase you may contact me to explore a workaround and I will do my best to accommodate your request based on your location. I am hopeful that this will change in the near future once I get everything worked out. I thank you for your understanding as I am a new company and need to work out the details.
Returns
Return Costs
The Gleeful Ewe will pay return shipping on defective items only. Your return will be inspected for ANY damages including odors like smoke, detergents, damage caused on the receiving end, etc. upon receipt. You will be notified by email as to whether your refund will be processed in whole, part, or at all based on the condition of the treasure.
30 Days to Return
If you are dissatisfied with your new treasure a return or exchange will be made within 30 days. I ask that you call or email within 7 days of receiving your order, so that we may assess the issue and resolve the problem. Failure to notify me beyond 14 days after receiving the treasure will be dealt with on a case by case basis. I realize that life and emergencies happen, so please call me to discuss the extenuating circumstances.
Returns & Exchanges
While I sincerely hope that you will be most pleased with your treasure, I do understand that things happen beyond our control. All treasures are packed with care to avoid damage while in the carrier's possession. Custom or commissioned treasures are exempt from refund or exchange unless they are defective because we will go through an approval process before shipping. If the treasure is defective or damaged I will gladly exchange it, however, if the pre-made item is not in stock or was a custom color order it will take a longer period to receive your exchange as the treasure has to be handmade again. Additionally, there is no guarantee that I will have the exact same patterns/prints/or other inclusion fabrics available. These inclusions are special finds and may not be available. I will work with you to find a satisfactory replacement should that be the case.
Whether you wish to return or exchange a treasure please contact me regarding the issue so that we can assess the problem and determine the best solution.